Refunds & Returns Policy
At Emu Oil.ca we are committed to customer service. We want our customers to be confident with their purchase, and happy with their results. Refunds are available for a period of 30 days from receipt of delivery.
Customers must contact Emu Oil.ca for a Return Authorization Number (RA #) within 30 days of receipt of delivery in order to qualify for a refund. Be sure to indicate your order number (which appears on your invoice), your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a prompt response from a customer service representative containing your RA number along with any special return instructions.
If your return is in any way a result of an error by Emu Oil.ca we will provide you with a prepaid mailing label to return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by Emu Oil.ca you will be responsible for all shipping costs and duty incurred for the order and return of the product(s).
Returns must be sent using a reliable international carrier that offers tracking (such as UPS, FedEx or DHL).
It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. Items that are missing or damaged during delivery must be promptly reported by you to the delivery carrier. The carrier is responsible for merchandise damaged or missing in shipping.
All items must be returned in their original condition and in their original packaging. Customers must discontinue using product immediately after requesting a return authorization number. Refunds will not be issued if it is clear that the customer has used a significant amount of the product. A return authorization number must be requested within 30 days of delivery for a refund to be issued. No refunds will be available after the 30 day period has expired. When your return has been received, we will promptly provide you with a refund.